Customer relations
The unified platform that manages customer relations and client service end to end.
Overview
Customer relations, end to end.
AboveCRM centralizes all your customer interactions in a unified platform: requests, follow-ups, history and client service. Every exchange is documented and accessible to the team.
You deliver consistent, responsive service while keeping a complete view of the relationship, from first contact to long-term follow-up.
General features
An ITIL-oriented service desk.
100% web-based
Available in the cloud, at an affordable price.
Authentication
Azure AD with 2FA, LDAP-compatible.
Certified hosting
SOC 2 and ISO 27001 certified partner, no servers to purchase.
Fast setup
Configuration in under 45 minutes.
Key benefits
Built for your realities.
Centralized customer relations
Bring all interactions and customer history together in one place accessible to the team.
Client service tracking
Ensure rigorous tracking of requests, from first contact to resolution.
Unified platform
Manage the entire relationship end to end, without juggling multiple tools.
Key features
Everything for your help desk.
Ticket management
Incidents, service requests, change requests and problems.
Knowledge base
Dynamic web FAQ and corporate memory (knowledge base).
Configuration items
Variable-matrix module for equipment management.
Smart routing
Automatic creation of an incident submitted by email, with notifications.
Access rights
Six security levels and a complete audit trail.
Reports and export
Several preconfigured reports with export to Excel.
Preview
An interface designed for everyday use.
The screenshots shown are for illustration only. Request a demo to see AboveCRM configured for your institution.
Ready to unify your customer relations?
A demo tailored to your institution.